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Frequently Asked Questions
Still have questions? Please, don’t hesitate to reach out to our local support team for an anwer.
We offer high-speed fiber-optic internet available in speeds of 25Mbps, 50Mbps, and 100Mbps. Please note that all speeds are “up to”, and internet equipment rental may be required.
We charge a standard installation fee of $55.00 for our internet service. However, the fee may vary depending on your specific circumstances. Rest assured, you will be presented with an estimate prior to actually doing the work if the job requires it.
Our whole home WiFi ensures consistent, high-speed internet throughout your home. This means you can connect multiple devices simultaneously without experiencing slow zones or dead spots. Contact customer support for equipment and installation fee.
No, HOT doesn’t require a contract like many other providers. We believe in offering flexibility and convenience to our customers.
Yes, we offer the flexibility to change your plan according to your needs. You can upgrade or downgrade your internet plan at any time by contacting our customer support.
We pride ourselves on providing fast and professional customer support. Our customer support office is located in Ocala, and we have a full-time technician dedicated to servicing all of Ocala Palms. We are the only provider that offers you this benefit.
We recommend using the equipment provided by HOT to ensure the best compatibility and performance with our network. There is no service call cost for HOT supplied modems. However, if you prefer to use your own equipment, please contact our support team to make sure it’s compatible with our services.
Yes, you can. We understand that our customers have busy lives, so we offer the convenience of automatic payments. Simply set this up through your online account or contact our customer support for assistance. We accept most major credit cards, and your payment will be securely processed each month.
This is your Ocala Palms covenant obligation fee, which is a mandatory charge set to cover the cost of the deluxe TV package, currently including 25 channels. This ensures that all residents have access to basic TV services. When you sign up for HOT Internet, TV, or Phone services this covenant obligation is met. If you have further questions about this fee or would like more details about the channels included, please don’t hesitate to call us.
No, HOT Cable does not require you to sign a long-term contract for our Xstream service. We believe in the quality of our service and allow our customers the flexibility to use our service on a month-to-month basis. This means you can cancel anytime without any cancellation fees or penalties.
HOT Xstream TV is a cutting-edge streaming TV platform provided by Homeland Optical Technology (HOT). It offers over 220 HD channels, combining the best of cable and streaming TV to provide a comprehensive and immersive entertainment experience. It includes features like an interactive electronic program guide (EPG), fast channel tuning, start-over, DVR functionality, and will also include multiscreen flexibility.
Yes, HOT’s Xstream TV can only be provided via HOT’s network. If you have our Broadband Internet service, you are ready to receive Xstream Cable. If you are not subscribed to HOT’s Internet we can provide connectivity to our service via a HOT modem for $9.95. Please contact HOT’s customer service for more information.
Yes, HOT Xstream TV offers multiscreen flexibility, which means you’ll be able to access the service on various devices including Smart TVs, mobile devices, PCs, and tablets. This ensures you never miss your favorite content, enhancing your overall viewing experience.
The number of devices that can be connected simultaneously depends on the subscription package you choose. Please contact HOT’s customer service for more information on the device limits for each package.
Yes, HOT’s Xstream TV can only be provided via HOT’s network. If you have our Broadband Internet service, you are ready to receive Xstream Cable. If you are not subscribed to HOT’s Internet we can provide connectivity to our service via a HOT modem for $9.95. Please contact HOT’s customer service for more information.
Yes, HOT Xstream TV includes major local TV channels within their corresponding Designated Market Areas (DMAs), ensuring you stay connected with local news, sports, and entertainment.
Pay-Per-View services will be added in the near future.
Yes, HOT Xstream TV offers parental control features, allowing you to restrict access to certain channels or content based on your preferences.
Yes, a mobile app will be rolled out in 2024 allowing users to enjoy their favorite content on the go.
Get unlimited FREE calling with your plan with a complete range of free calling features.
Yes! Voicemail comes with a bunch of important components that also differ from one service to another. Voicemail-to-email feature sends an email notification to your email account with or without the attachment of the original voicemail message. We also offer a voicemail-to-text feature that lets you send a text version of the voicemail via email.
Yes, you can. It is very easy and convenient. Just call us and we will set up recurring credit card payments.
Voice over Internet Protocol (VOIP) service allows you to replace your landline and use regular phones to make and receive virtually unlimited crystal-clear calls for one low price. You can get a new number or transfer your existing number and it works with your regular phones (no computer required).
No, HOT doesn’t require a contract like many other providers. We believe in offering flexibility and convenience to our customers.
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